These Terms of Service govern your access to and use of the Pulsent platform, including the website at pulsent.io and all related services (collectively, the Service), operated by Pulsent (we, us, or our). By creating an account or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.
1. Eligibility
You must be at least 18 years old and capable of entering into a binding contract to use the Service. By using Pulsent, you represent and warrant that you meet these requirements. If you are using the Service on behalf of a company or other legal entity, you represent that you have the authority to bind that entity to these Terms.
2. Account Registration
To access the Service, you must create an account by providing a valid email address and password. You are responsible for:
– Maintaining the confidentiality of your account credentials
– All activity that occurs under your account
– Notifying us immediately at hello@pulsent.io if you suspect unauthorized access to your account
We reserve the right to suspend or terminate accounts that we reasonably believe have been compromised or used in violation of these Terms.
3. Subscription, Billing, and Payment
3.1 Free Trial
New accounts receive a 15-day free trial. A valid credit card is required at signup. You will not be charged during the trial period. If you cancel before the trial ends, you will not be charged.
3.2 Subscription
After the trial period, your subscription automatically converts to a paid plan at $25.00 USD per month unless you cancel before the trial ends. Subscriptions are billed monthly on the anniversary of your conversion date.
3.3 Payment
Payments are processed by Stripe, Inc. By providing your payment information, you authorize us to charge your payment method on a recurring monthly basis. All fees are exclusive of applicable taxes, which will be added where required by law.
3.4 Failed Payments
If a payment fails, we will retry the charge according to Stripe's standard retry schedule. If payment cannot be collected after reasonable attempts, your account may be suspended until outstanding amounts are settled.
3.5 Cancellation
You may cancel your subscription at any time through Settings → Plan → Cancel subscription, or by contacting us at hello@pulsent.io. Cancellation takes effect at the end of your current billing period. You will retain access to the Service until that date. We do not provide prorated refunds for partial months.
3.6 Refunds
All fees are non-refundable except where required by applicable law or at our sole discretion. If you believe you have been charged in error, contact us at hello@pulsent.io within 14 days of the charge.
3.7 Price Changes
We reserve the right to change our pricing with 30 days' written notice sent to your registered email address. Your continued use of the Service after the notice period constitutes acceptance of the new pricing.
4. Permitted Use
Subject to these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your internal business purposes.
You may not:
– Use the Service for any unlawful purpose or in violation of any applicable law or regulation
– Attempt to gain unauthorized access to any part of the Service or its related systems
– Reverse engineer, decompile, or attempt to extract the source code of the Service
– Resell, sublicense, or otherwise make the Service available to third parties without our written consent
– Use the Service to collect or store data in violation of any third party's terms of service or privacy rights
– Engage in any activity that disrupts or interferes with the proper functioning of the Service
– Use automated means to access the Service in a manner that exceeds normal usage patterns
5. The Service and Data
5.1 Social Media Data
Pulsent provides competitor social media intelligence by retrieving publicly available data from third-party platforms including Instagram, TikTok, and Facebook through licensed data providers. We do not guarantee the accuracy, completeness, or timeliness of this data, as it is subject to the availability and limitations of our data providers and the respective social media platforms.
5.2 Data Refresh
The Service provides manual data refresh functionality subject to your monthly token allocation. Token usage is displayed in your account settings. We do not guarantee that refresh requests will always succeed, as availability depends on our data providers.
5.3 Alerts
Spike alert emails are sent based on the threshold you configure in your account settings. Delivery of alert emails depends on third-party email delivery services and cannot be guaranteed in all circumstances.
5.4 Service Availability
We aim to provide a reliable service but do not guarantee uninterrupted or error-free access. The Service may be temporarily unavailable due to maintenance, updates, or circumstances beyond our control. We will endeavor to provide advance notice of planned maintenance where possible.
6. Your Data and Privacy
Your use of the Service is also governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Service, you consent to the collection and use of your information as described in the Privacy Policy.
You retain ownership of any data you provide to us. By using the Service, you grant us a limited license to process your data solely for the purpose of providing the Service to you.
7. Intellectual Property
The Service, including all software, designs, text, graphics, logos, and other content, is owned by Pulsent and protected by copyright, trademark, and other applicable intellectual property laws. These Terms do not grant you any rights to use our trademarks, logos, or brand elements without our prior written consent.
You may not reproduce, distribute, modify, or create derivative works of any part of the Service without our explicit written permission.
8. Third-Party Services
The Service integrates with and relies on third-party services including Stripe (payments), Supabase (infrastructure), Resend (email delivery), and licensed social media data providers. Your use of the Service may be subject to the terms and policies of these third parties. We are not responsible for the practices or content of any third-party services.
9. Termination
9.1 By You
You may close your account at any time through your account settings or by contacting us at hello@pulsent.io.
9.2 By Us
We may suspend or terminate your account and access to the Service immediately, without prior notice or liability, if:
– You breach any provision of these Terms
– We are required to do so by law
– We reasonably determine that your use of the Service creates legal, reputational, or security risk
9.3 Effect of Termination
Upon termination, your right to access the Service ceases immediately. We may delete your account data after a reasonable retention period in accordance with our Privacy Policy. Provisions of these Terms that by their nature should survive termination will remain in effect, including sections on intellectual property, disclaimers, limitation of liability, and governing law.
10. Disclaimers
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. WE DO NOT WARRANT THE ACCURACY, COMPLETENESS, OR USEFULNESS OF ANY DATA OR INFORMATION OBTAINED THROUGH THE SERVICE.
11. Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, PULSENT AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, LOSS OF DATA, LOSS OF GOODWILL, OR BUSINESS INTERRUPTION, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF OR INABILITY TO USE THE SERVICE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
IN NO EVENT SHALL OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID TO US IN THE TWELVE MONTHS PRECEDING THE CLAIM, OR (B) $100 USD.
SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN WARRANTIES OR LIABILITY, SO SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.
12. Indemnification
You agree to indemnify, defend, and hold harmless Pulsent and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses, including reasonable legal fees, arising out of or in any way connected with your access to or use of the Service, your violation of these Terms, or your violation of any rights of a third party.
13. Governing Law and Disputes
These Terms shall be governed by and construed in accordance with the laws of the Republic of Azerbaijan, without regard to its conflict of law provisions. Any dispute arising out of or relating to these Terms or the Service that cannot be resolved informally shall be subject to the exclusive jurisdiction of the courts located in Baku, Azerbaijan.
We encourage you to contact us first at hello@pulsent.io to resolve any concerns before initiating formal proceedings.
14. Changes to These Terms
We reserve the right to modify these Terms at any time. If we make material changes, we will notify you by email at your registered address at least 14 days before the changes take effect. Your continued use of the Service after the effective date of the revised Terms constitutes your acceptance of the changes. If you do not agree to the revised Terms, you must cancel your account before the effective date.
15. General
15.1 Entire Agreement
These Terms, together with our Privacy Policy, constitute the entire agreement between you and Pulsent regarding the Service and supersede all prior agreements and understandings.
15.2 Severability
If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.
15.3 Waiver
Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.
15.4 Assignment
You may not assign or transfer your rights under these Terms without our prior written consent. We may assign our rights and obligations without restriction.
15.5 No Agency
Nothing in these Terms creates any agency, partnership, joint venture, or employment relationship between you and Pulsent.
16. Contact
For questions, concerns, or notices regarding these Terms, please contact us at:
Pulsent
hello@pulsent.io
pulsent.io